Frequently asked questions about Self Catering holidays in Europe.
Are Linen and Towels
It depends on the property. All properties have blankets/ duvets and pillows provided.
At some properties, linen and towels are included in the rental price of the property.
At other properties, linen and towels can be hired, or, of course, you can take
your own. The charge for hiring varies, but is levied per person, per change. This
charge is payable locally, either to the keyholder or the local Interhome office.
Linen hire includes sheets, pillowcases and blankets or duvet covers. As long as
you are arriving between the hours of 16:00 and 19:00 on the first day of the rental
period, linen hire does not need to be arranged in advance. However, if you are
going to be arriving late, it will probably be necessary to advise in advance if
linen and towels are required. Details about the situation at each property are
displayed when selecting a property, and then this information is confirmed on the
What is the latest
This is usually 10am on the day of departure.
What do the star ratings
Holiday homes are graded by Interhome staff to help you in choosing your property.
We explain the ratings below.
||Properties located in the best possible areas with top quality, luxurious
furnishings for those with the highest expectations
||Very comfortably furnished properties for visitors with high expectations.
||A comfortable, above average property to ensure a pleasant holiday.
||Properties of normal local standard with appropriate, sometimes quite
basic, but comfortable furnishings. Everything needed on a day-to-day basis
will be available. Space will be sufficient for the needs of the party.
These properties are good value, offering adequate accommodation at competitive
||Simple and great value properties. Excellent for the budget conscious
||A property from the "Solemar" range which has not yet been
Are there any extra
Any extra costs, such as for taking a pet, local taxes, linen/ towel hire, cleaning
and power charges are mentioned on screen, when the property is selected. They are
then re-confirmed on the accommodation voucher issued with your travel documents.
If there are any charges, they will be payable locally.
What if I have a specific
query and the answer cannot be found here or in the property description?
If something is not mentioned in the property description, as a general rule it
will not be provided. However, if you do have a more specific query, please e-mail
What is the Security
This is a refundable deposit taken against any damage or breakages. The amount varies
considerably, and can normally be paid by credit card if there is a local Interhome
office. If it is a smaller resort with no office, then usually it has to be paid
in cash. We recommend paying by travellers cheques in the local currency, which
can be returned to you if no claim is made. This saves you taking large sums in
cash. Provided nothing is broken the deposit will be returned at the end of your
stay. If you are arriving late and the key will be left somewhere for you to pick
up, then card details need to be provided in advance.
What about final cleaning?
This is either included in the rental cost, or is payable direct to the owner/ local
Interhome office. Occasionally, the final cleaning fee is optional, and can be avoided
if the departing guests carry out the final cleaning. Information about this is
displayed on the screen when selecting a property, and then mentioned again on the
What time do I need to arrive?
Arrival time is usually between 16:00 and 19:00. At this time, you will need to
meet the keyholder to collect the keys. Directions and a phone number are provided
on the accommodation voucher. If you cannot arrive between these hours, then please
advise us and we will attempt to arrange arrival at a different time. If it is not
sorted out at this stage, then it is always possible for you to contact the key
holder yourselves once documentation has been received. We would recommend that
you contact them in plenty of time. Also, if you are delayed en-route and are not
going to get there in time, then you will need to call the key holder. Contact details
will be provided with your holiday documentation.
How and when do I get
my travel documents?
By email attachment, with full instructions to help you print them. Self-catering
accommodation documentation is not sent until approximately four weeks before departure.
The self-catering voucher includes directions for meeting the key holder, information
about linen/ towel hire, pets, any local taxes and the amount of the security deposit,
and how this can be paid.
What is provided in the
This depends on the property, and generally the more stars a property has, the better
equipped the kitchen will be. However, all properties have a hob and a fridge. Anything
else, such as an oven, dishwasher, microwave or washing machine will only be included
if mentioned in the property description. All properties have cutlery, crockery,
utensils and equipment necessary for basic self-catering. Please remember that local
standards vary, for instance, most properties in Mainland Europe are not equipped
with kettles and teapots.
Can I arrive on a day
other than Saturday?
Most properties are rented from Saturday to Saturday, some from another day (usually
Friday). The dates that they can be rented for are displayed on the website. It
is possible to arrange arrival on another day of the week, but there will not be
any discount offered if the property is not occupied on some of the days it is rented
for. More and more properties are now offering stays of less then 7 days. This will
be clearly shown on the website when applicable.